Frequently Asked Questions

What is the efficacy of this product?

Unlike ordinary scraping stones or cupping massage, this electric massager, with heating and cupping functions, is especially effective in relieving muscle pain. Can help improve blood pressure and relax muscles. It's comfortable to suck the place where muscles ache, specially for shoulder. It will make you feel relax after the massage.

Why is it possible to make my back no longer hurt, or make me feel better?

The electric massager can activate the continuous heat of the skin, relax the muscles in the body and accelerate the internal circulation through the heat effect. Energy penetrates the muscles, relieves pain, and helps you to relax and be healthy

Does it cause pain or skin injure?

It absolutely does not hurt you or injure the skin surface.This is the physical treatment, when you scraping or cupping will has the cupping marks and the cupping marks are not bruises as well as painful, rather a release of old built up metabolic wastes and toxins that are being brought up to the surface so that your body can process it. It's a good thing! And the cupping mark will disappear after 3-5 day. 

- Our advice: you should use it together with essential oils.

How long does it take for shipping and delivery?

Normally, it takes 1-2 days for processing, then 7-10 days for delivery. With respect to recent developments regarding the Coronavirus (COVID-19), we are taking extra steps to ensure the safety of our staff, and our users. So your order might take a little bit longer for delivery. Customer experience is our top priority, so we try to ship products as fast as possible. Let's fight the situation together.

 

How do I return or exchange an item?

 Our return policy lasts 30 days beginning only when our package is delivered to your address.We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at support@betternbeyond and we will respond within 24 hours to assist with the process.

Where do you ship from?

Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.